Evaluation Flags
Message Codes
When an application document is evaluated, the evaluation may return one or more document evaluation flags.
Each evaluation flag includes a description: a raw, internal description of the flag. This field is intended for internal use only and should not be shown to the end customer.
Some evaluation flags also contain information or instructions that should be presented to the end customer in real time. For example, "Please provide a non-expired ID." These flags include a message and a messageCode.
The message is customer-facing and can be displayed as-is. A messageCode is a machine-readable identifier for the flag’s customer-facing message. Do not display messageCode or description directly to the end customer. If you choose to provide your own messaging, map messageCode to an appropriate customer-facing message.
The list below is not exhaustive.
| MessageCode | Message |
|---|---|
0R | The document provided has expired. Please submit a valid, unexpired ID. |
10R | We could not match your selfie to the photo on your ID. Please ensure you are in a well-lit area and looking directly at the camera. |
20R | The image quality is too low. Please retake the photo in a well-lit area. |
30R | The document image is incomplete. Please ensure all four corners of the ID are visible. |
40R | The image layout is unclear. Please retake the photo, ensuring the document is fully visible. |
60R | The document issue date is outside our accepted range. Please provide a different valid ID. |
80R | We could not clearly read the address on your document. Please ensure the document is well-lit and all text is visible. |
100R | We could not clearly read all the details on your document. Please retake the photo. |
150R | We could not clearly read your Date of Birth. Please retake the photo without blur or glare. |
160R | We could not clearly read the expiration date. Please retake the photo. |
180R | We could not clearly read the issue date. Please retake the photo. |
200R | We could not clearly read the document number. Please retake the photo. |
300R | We could not clearly read the name on your document. Please retake the photo. |
320R | We could not clearly read the name on your document. Please retake the photo. |
380R | We could not clearly read the name on your document. Please retake the photo. |
400R | We could not clearly read the name on your document. Please retake the photo. |
420R | We could not clearly read the nationality on your document. Please retake the photo. |
470R | The document type or issuing country is not supported. Please provide a different form of government-issued ID. |
480R | We could not clearly read the text on your document. Please retake the photo. |
500R | We could not clearly read the text on your document. Please retake the photo. |
510R | We could not clearly read the text on your document. Please retake the photo. |
520R | We could not clearly read the text on your document. Please retake the photo. |
540R | We could not clearly read the text on your document. Please retake the photo. |
560R | We could not clearly read the text on your document. Please retake the photo. |
580R | We could not clearly read the text on your document. Please retake the photo. |
600R | We could not clearly read the text on your document. Please retake the photo. |
620R | We could not clearly read the text on your document. Please retake the photo. |
640R | We could not clearly read the text on your document. Please retake the photo. |
660R | We could not clearly read the text on your document. Please retake the photo. |
700R | The image size is too small. Please upload a higher resolution photo. |
720R | The document type is not supported. Please provide a different form of government-issued ID. |
740R | The text on the document is not clear. Please retake the photo without blur or glare. |
780R | The name on your Proof of Address does not match your profile. Please check your details and try again. |
820R | We were unable to verify your age based on the provided document. Please review your details and try again. |
830R | We were unable to verify your age based on the provided document. Please review your details and try again. |
860R | We could not detect a photo on your ID. Please ensure you are uploading a valid photo ID. |
880R | We could not clearly read all the details on your document. Please retake the photo. |
890R | We could not clearly read all the details on your document. Please retake the photo. |
900R | We could not clearly read all the details on your document. Please retake the photo. |
910R | We could not clearly read all the details on your document. Please retake the photo. |
960R | Please provide a color image of your document. Black and white images are not accepted. |
970R | The information provided does not match your Proof of Address. Please check your details. |
980R | The information provided does not match your Proof of Address. Please check your details. |
990R | The Proof of Address provided is outside of the valid date range. Please provide a more recent document. |
1020R | The information provided does not match the details on your document. Please check your entries and try again. |
1030R | The Date of Birth provided does not match your document. Please check your entries and try again. |
1040R | The document information provided does not match the image. Please check your entries and try again. |
1050R | The document information provided does not match the image. Please check your entries and try again. |
1060R | The document number provided does not match your ID. Please check your entries and try again. |
1070R | The name provided does not match your document. Please check your spelling and try again. |
1080R | The personal number provided does not match your document. Please check your entries and try again. |
1090R | We were unable to verify your age. Please contact support for assistance. |
1100R | We were unable to verify your age. Please contact support for assistance. |
1120R | We encountered an issue verifying your profile details against your document. Please contact support for assistance. |
1130R | We encountered an issue verifying your profile details against your document. Please contact support for assistance. |
1140R | The image resolution is too low. Please upload a clearer photo. |
1150R | The document image is cut off. Please ensure the entire ID is visible. |
1160R | The document image is cut off. Please ensure the entire ID is visible. |
1170R | The image quality is too low. Please upload a clear, uncompressed photo. |
1210R | We encountered an issue during the liveness check. Please try taking your selfie again in good lighting. |
1270R | The image quality is too low. Please upload a clear, uncompressed photo. |
1280R | We could not read the chip on your document. Please hold your phone steady against the document and try again. |
1300R | The Driver's License type is not supported. Please try a different document. |
1320R | The text at the bottom of your passport or ID is not clear. Please retake the photo without glare. |
1330R | The document provided is not a valid Proof of Address. Please submit a recent utility bill or bank statement. |
1340R | The Proof of Address document is incomplete. Please upload a clear photo of the entire document. |
1350R | We could not clearly read your personal number. Please retake the photo. |
1360R | We could not clearly read your personal number. Please retake the photo. |
1370R | We were unable to verify the information provided. Please check your details and try again. |
1380R | The place of birth provided does not match your document. Please check your entries and try again. |
1390R | The details provided do not match your document. Please check your entries and try again. |
1400R | The alternate name provided does not match your document. Please check your entries and try again. |
1420R | The visa type is not supported or could not be verified. Please try a different document. |
1430R | We encountered an issue reading your name. Please ensure your input exactly matches the document. |
1440R | We could not clearly read the name on your document. Please retake the photo. |
1450R | We could not clearly read the name on your document. Please retake the photo. |
1460R | The nationality provided does not match your document. Please check your entries and try again. |
1500R | We could not clearly read the registry code on your document. Please retake the photo. |
1510R | We could not clearly read the registry code on your document. Please retake the photo. |
1520R | The voice verification timed out. Please check your microphone and try again in a quiet area. |
1530R | The document appears damaged or obstructed. Please ensure no fingers, stickers, or glare are covering it. |
1540R | The document appears damaged or obstructed. Please ensure no fingers, stickers, or glare are covering it. |
1550R | Part of the document is covered. Please remove any stickers or obstructions and try again. |
1560R | Part of the document is covered. Please remove any stickers or obstructions and try again. |
1570R | Your fingers are covering important information. Please hold the document by the edges. |
1580R | Your fingers are covering the document. Please hold the document by the edges. |
1590R | The document appears to be punched or damaged. Please submit a valid, undamaged ID. |
1630R | The document provided has expired or is invalid. Please submit a valid, unexpired ID. |
40P | The image quality is poor. Please retake the photo in a well-lit area without blur or glare. |
50P | Please ensure you upload photos of both the front and back of your document. |
100P | The document provided has expired. Please submit a valid, unexpired ID. |
120P | The image quality is low. Please retake the photo in a well-lit area. |
121P | The image is blurred. Please hold the camera steady and retake the photo. |
122P | The image is too dark. Please move to a well-lit area and retake the photo. |
123P | There is too much glare on the image. Please avoid direct light or flash and try again. |
124P | The image colors are distorted. Please ensure proper lighting and try again. |
130P | We were unable to complete all verification checks. Please try submitting again. |
140P | The front and back sides of the document do not match. Please ensure both photos are of the same ID. |
160P | We encountered a system error while processing your request. Please try again. |
180P | We could not recognize the document provided. Please ensure you upload clear photos of a supported ID. |
200P | Multiple quality issues prevented us from reading your document. Please retake the photos clearly. |
220P | We could not identify the image as a valid ID. Please upload a supported government-issued document. |
230P | Your request was denied due to poor image quality. Please try again with clear, well-lit photos. |
280P | Please upload the back side of your document. |
300P | The back side of this document is not required. Please submit only the front. |
340P | We could not read the barcode on your document. Please ensure it is fully visible and in focus. |
360P | We could not process the barcode on your document due to glare or blur. Please retake the photo. |
380P | Your document has been sent for manual review. Please wait for further updates. |
400P | Your document is currently under review. |
420P | Please upload only one image per file upload. |
440P | The document image is incomplete. Please ensure all four corners of the ID are visible. |
460P | We could not recognize the document or language. Please provide a different form of ID. |
480P | Please provide a color image of your document. Black and white images are not accepted. |
500P | Pages are missing or do not match. Please ensure you upload all required pages of the same document. |
520P | The document appears damaged or unreadable. Please submit a different valid ID. |
540P | We recognized the document but could not extract the data. Please ensure the text is highly legible. |
550P | We encountered a system error. Please try again later. |
560P | Our verification service is temporarily unavailable. Please try again later. |
580P | The verification request timed out. Please check your connection and try again. |
600P | We are currently experiencing high volume. Please try again later. |
620P | Your selfie verification has been captured successfully and is now being reviewed. You will be notified once we have finished processing your request. |
640P | Your selfie verification has been captured successfully and is now being reviewed. You will be notified once we have finished processing your request. |
660P | We could not clearly read some fields on your document. Please retake the photo. |
700P | The document uploaded does not match the selected country or ID type. Please try again. |
720P | Your selfie verification has been captured successfully and is now being reviewed. You will be notified once we have finished processing your request. |
740P | The document type is not supported. Please provide a different form of ID. |
800P | The front side of your document is missing. Please upload both sides. |
820P | We were unable to fully verify this document type. Please provide a different form of ID. |
920P | We could not detect a face on your document. Please ensure the photo is clear and unobstructed. |
930P | We could not detect your face in the selfie. Please look directly at the camera in good lighting. |
960P | Please provide a valid Proof of Address document. |
1580P | The document provided has expired. Please submit a valid, unexpired ID. |
1660P | We were unable to validate the digital signature on your document. Please contact support. |
1680P | Please contact support for assistance. |
1700P | Please contact support for assistance. |
1740P | We encountered a system error while verifying your data. Please try again. |
1840P | We were unable to complete verification due to poor image quality. Please try again. |
1860P | We were unable to complete the liveness check due to poor image quality. Please try again. |
1880P | We encountered an issue verifying your profile details. Please contact support for assistance. |